Refund & Returns Policy

Last updated: May 25, 2026

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1. Return Policy

We offer a 90-day return window, which means you have 90 days after receiving your item to request a return.

To be eligible for a return:

• The item must be in its original condition

• Proof of purchase may be required

If your item is faulty, damaged, or not as described, you are eligible for a full refund.

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2. How to Start a Return

To initiate a return, please contact us using the details below:

**Email:**📧 theraluxbeauty@gmail.com
Phone: 📞+44 7578 717001

Return requests must be approved before sending items back.

Once your return is approved, we will provide:

• Return instructions

• Return shipping address

• a return shipping label

Returns should be sent to:

447 Blackburn Road
Bolton, BL1 8NJ
Greater Manchester
United Kingdom

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3. Return Shipping

• If the product is faulty or incorrect, we will cover return shipping costs

• For all other returns, shipping costs may be the responsibility of the customer unless stated otherwise

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4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval status.

If approved:

• Refunds will be issued to your original payment method

• Processing time: within 10 business days

Please note:

• It may take additional time for your bank or card provider to process the refund

• If more than 15 business days have passed since approval and you have not received your refund, please contact us

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5. Non-Returnable Items

Certain items may not be eligible for return, including:

• Used or opened products (where hygiene is a concern)

• Gift cards

• Final sale or clearance items

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6. Contact Information

If you have any questions regarding returns or refunds, please contact us:

Email: 📧theraluxbeauty@gmail.com
Phone: 📞+44 7578 717001
**Address:**📍 447 Blackburn Road, Bolton, BL1 8NJ, Greater Manchester, United Kingdom

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TheraLux reserves the right to refuse returns that do not meet the conditions outlined in this policy.